CABIN CREW TRANING

Training of people wishing to work as a Cabin Crew in commercial air transport within a Member State of the European Community or a State
which recognizes the Cabin Crew Attestation (CCA).

COURSE OBJECTIVES

Acquire the basic skills necessary for the admission and completion of the CCA exam

COURSE CONTENT

• General theoretical knowledge of aviation, aviation regulations and the role of Civil Aviation authority
• Aviation terminology
• Flight theory
• Meteorology
• The airplane: structure and systems
• Duties and responsibilities of cabin crew
• Communication
• Introductory course on human factors (HF) and crew resource management (CRM)
• Passenger handling and cabin surveillance
• Use of emergency equipment
• Emergency procedures
• Firefighting procedures
• Aero-medical aspects and first aid knowledge
• Assistance to passengers with reduced mobility
• Dangerous Goods
• Security
• Fire and smoke training
• Survival on the ground and in water
• Aeronautical English
• Theoretical and practical tests and exams.

formation-hotesse-de-l-air

YOUR PROFILE

• SC
• Fluent in English & French

YOUR QUALITIES

• You are customer oriented
• You are methodical & organized
• You are motivated

WHY CAMAS SA

• Course can be customized
• Distance learning available
• An educational team available
• Professional trainers

CHECK-IN AGENT

COURSE OBJECTIVES

Upon completion of this course, you will be able to:
• fully understand all aspects of the position
• manage check-in and boarding of passengers
• know all policies and regulations about airport & aircraft safety and security
• apply communication skills with passengers

COURSE CONTENT

• Customer service, main principles
• Passenger and baggage handling policy and procedures
• IATA; organizational recommendations and resolutions
• Reservation systems, their link to DCS
• Aviation phonetic alphabet
• IATA airline codes
• IATA city/airport codes
• Country codes
• Special categories of passengers, their handling procedures (check-in, boarding)
• Types of itineraries (OW, RT, OJ)
• Travel classes, their coding, differences of service
• Tickets, their types
• Baggage handling policies and procedures
• Passenger check-in types and procedures
• Passenger seating (emergency exit seats)
• Passenger boarding policies and procedures; cabin baggage restrictions
• Travel documents
• TIMATIC database
• Documents and data protection and security
• Flight irregularity procedures
• Communication procedures
• Extraordinary and extreme situation handling
• Infectious disease recognition, handling of passengers potentially carrying an infectious disease
• Personnel safety and health
• Emergency response plan
• Alliances of airlines
• Frequent flyer programs, additional services for such passengers
• Weight & Balance main principles, importance, coordination and procedures
• Lost & Found procedures
• Actual documents of customer airlines
• Technical English
• DGR Category 9: passenger handling
• Airport Security awareness.

formation-agent-d-escale

YOUR PROFILE

• SC
• Fluent in English & French

YOUR QUALITIES

• You are customer oriented
• You are methodical & organized
• You are motivated

WHY CAMAS SA

• Course can be customized
• Distance learning available
• An educational team available
• Professional trainers

TURNAROUND COORDINATOR

Why TURNAROUND COORDINATOR?

This course aims to give trainees a technical background in order to manage and supervise all operations on the ground.

This includes coordinating the various actions on a flight between landing and take-off (filling fuel, catering, boarding, freight & luggage loading, etc.), ensuring safety and security rules are applied by the staff, filling in and handling all documentation to crew.

Turnaround Coordinator objectives

At the end of this course, the participant will be able to:
• Coordinate and direct all operational activities within turn round including loading ,fuelling , aircraft servicing
• Ensure turn round activities are in compliance with safety , security , operational procedures and processes delivered within SLA standards of performance and compliance limits
• Handle aircraft documentation to crews , including flight plan , met folders , loadsheets etc , checking that the documentation is for the appropriate flight date and aircraft.

COURSE CONTENT
• General information
• Meteorology
• Human factors
• Current IATA regulations
• Traffic operations – initial level
• Loading procedures
• Cargo procedures
• Flight management – practice
• Dangerous goods
• Technical English
• Airport safety & security
• Co-activity
• Real Hand-On Practical
• Handling several flights’ operations at the airport

formation-hotesse-de-l-air

YOUR PROFILE

• SC
• Fluent in English & French

YOUR QUALITIES

• You are customer oriented
• You are methodical & organized
• You are motivated

WHY CAMAS SA

• One to one monitoring
• Airport professionals as trainers
• Fully comprehensive program
• On-the-job training

FLIGHT OPERATION

Why Flight operation ?

The flight operations training courses are designed to optimise the flight preparation and operations processes, as well as enhance safety for airlines.

The trainees will benefit an aircraft manufacturer, with advantages including increased efficiency and engine lifespans, faster turnaround times, simplified processes and deeper knowledge of their aircraft.

The Flight Operation Course Objectives

Upon completion of this course, you will be able to:
• Coordinate the various actions on a flight between landing and take-off: filling fuel, catering, boarding, freight & luggage loading (etc.)
• Make sure all safety and security rules are applied during ground operations
• Fill in and hand in all necessary documents to the PIC (Pilot In Command)
• Preparing and signing load sheets.

COURSE CONTENT
• General information
• Meteorology
• Human factors
• Current IATA regulations
• Short- medium- & long-haul aircrafts
• Traffic operations – initial level
• Traffic operations – advanced level
• Loading procedures
• Cargo procedures
• Computerized traffic management – ALTÉA FLIGHT MANAGEMENT
• Flight management – practice
• Dangerous goods: IATA Cat 10
• Technical English
• Airport safety & security
• Co-activity

On-the-job training
• Coordinate flight operations
• Pre-flight
• Prepare load plan
• Prepare load sheets and documentations.

formation-hotesse-de-l-air

YOUR PROFILE

• SC
• Fluent in English & French

YOUR QUALITIES

• You are customer oriented
• You are methodical & organized
• You are motivated

WHY CAMAS SA

• One to one monitoring
• Airport professionals as trainers
• Fully comprehensive program
• On-the-job training

ALTÉA DCS – CHECK-IN SYSTEM

Altéa Departure Control system is an innovative, new generation customer centric airport customer management system.

Altéa Departure Control – Customer has been designed to automate as much as possible all airport processes – from check-in to disruption. It enables you to support 100% self service check-in as well as offering preferred service to your most valuable customers.
Many airlines are implementing Altéa DCS (CM) system; testing of this application has got business-critical importance.

ALTÉA DCS – CHECK-IN SYSTEM OBJECTIFS

Access and navigate the customer
• Management using appropriate applications
• Use keyboard shortcuts and menus to navigate between applications
• Manage system functions: check-in, boarding
• Deal with irregularities related to operations: rerouting, transfer
• Receive and process information via Messenger
• Identify issues related to devices
• Using the Online Help.

COURSE CONTENT
• Introduction
• Altéa DCS CM System Architecture / Navigation
• Customer Management GUIDE – Sign in / off
• Work with Messenger
• Timatic
• Linking / delinking
• Customer View
• Select Carrier
• Navigation Application
• Solving the Customer’s Problems
• Set comment / information/ add services
• Coupon status / Reservation/ View customer/ Create Record / Record Staff
• Printing: BPass, btag
• On classification and declassification
• Boarding: opening, closing and management
• Acceptance of passengers: open and closed
• Passenger ineligible status when boarding
• Printing lists of flight
• Onload list and Standby List
• Irregularities
• Rerouting.

formation-hotesse-de-l-air

YOUR PROFILE

• SC
• Check-in Agent Certificate.

YOUR QUALITIES

• You are customer oriented
• You are methodical & organized
• You are motivated

WHY CAMAS SA

• One to one monitoring
• Airport professionals as trainers
• Fully comprehensive program
• On-the-job training

AMADEUS CRS TICKETING SYSTEM

Why AMADEUS CRS TICKETING SYSTEM?

Learn how to use the AMADEUS Global Distribution System and benefit from the largest distribution provider in the worldwide travel and tourism industry.

Over 90,000 travel agencies worldwide use the Amadeus system and 58,000 airline sales offices use it as their internal sales and reservations system. Amadeus gives access to bookable content from 435 airlines (including 60 low cost carriers), 29 car rental companies (representing 36,000 car rental locations), 51 cruise lines and ferry operators, 280 hotel chains and 87,000 hotels, 200 tour operators, 103 rail operators and 116 travel insurance companies.

Introduction to the AMADEUS CRS

COURSE OBJECTIVES
• Ensure booking of passengers and modify flight tickets
• Control sale, modifications and cancellations
• Inform customers on availability, schedules and rates.

COURSE CONTENT
• Introduction to the Amadeus CRS service
• Flight availability
• Building a complete PNR and ending transaction
• Flight sell, follow-up availability entries, frequent-flyer element
• Miscellaneous Amadeus functions
• Changing and deleting PNR data
• Entering fare elements, displays, notes
• TIMATIC
• Return availability and SSR elements
• Seat maps, requests and customer preferences
• Ticketing element
• Vouchers

formation-hotesse-de-l-air

YOUR PROFILE

• SC
• Anyone wishing to work as an airline fares desk agent, travel agent, airline ticket agent

YOUR QUALITIES

• You are customer oriented
• You are methodical & organized
• You are motivated

WHY CAMAS SA

• One to one monitoring
• Airport professionals as trainers
• Fully comprehensive program
• On-the-job training

Security Guard Training

COURSE OBJECTIVES

Upon completion of this course, you will be able to:
• Understand the professional environment related to the function
• Learn how to contribute to the safety of spaces by preventing and deterring malicious acts and assisting people

COURSE CONTENT

• Vocational education
• Strategic Module
• Risk management
• Professional attitude
• Conflict management
• Technical Module
• Practical exam.

formation-agent-de-sécurité

YOUR PROFILE

• Min form IV
• Fluent in English & French

YOUR QUALITIES

• You are customer oriented
• You are methodical & organized
• You are motivated

WHY CAMAS SA

• One to one monitoring
• Airport professionals as trainers
• Fully comprehensive program
• On-the-job training

Copyright © 2016 CAMAS, All Rights Reserved